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Complaints Policy

  1. Introduction

    This Complaints Policy outlines how users may submit complaints regarding content, behavior, or other concerns on our platform (the "Platform"). By using the Platform, you agree to comply with this Policy. We are committed to reviewing all legitimate complaints in good faith, with care and in compliance with applicable laws.

    This Policy covers:

    • Reports of content that may be illegal or violate our Terms of Use (the "Terms")
    • Concerns related to compliance with applicable laws and platform rules
    • How we handle, investigate, and respond to such complaints

  2. How to Submit a Complaint

    You can submit a complaint using any of the following methods:

    1. Using the "Report" Button:

      • Click or tap the three dots (•••) on the relevant content
      • Select "Report"
      • Choose the most appropriate reason
      • Provide a clear description of the issue
      • Confirm the submission

    2. Via Email:

      Send an email to:

      Please include:

      • The URL(s) of the content
      • A clear explanation of the issue
      • The reason why you believe the content violates the law or our Terms

  3. Complaint Requirements

    To ensure efficient review, include:

    • Precise URLs to the content in question
    • Detailed description of the concern
    • Reasoning behind your belief the content is unlawful or violates platform rules. Incomplete complaints may be delayed or dismissed.

  4. How We Handle Complaints

    • All complaints will be reviewed by our Trust & Safety Team within 7 business days
    • If the content is found to violate our Terms or any applicable laws, we may:
      • Remove or restrict access to the content
      • Take further action against the responsible account(s)
    • We will notify you of the outcome once the review is complete

    Abuse of the Complaint Process

    We do not tolerate:

    • Frivolous, malicious, or knowingly false complaints
    • Complaints made to harass, intimidate, or retaliate against others

    Users abusing this process may be subject to account suspension or termination.

  5. Additional Rights – EU/EEA Users

    Users in the European Economic Area (EEA) may:

    • File a complaint with the Digital Services Coordinator in their country if they believe the Platform has violated the EU Digital Services Act (DSA)
    • File a complaint with a National Consumer Protection Authority to seek out-of-court alternative dispute resolution

    We will cooperate with lawful regulatory processes and fulfill our obligations under the DSA and relevant local law.

  6. Your Responsibility

    By submitting a complaint, you confirm that:

    • The information you provide is accurate and complete
    • You are acting in good faith
    • You understand that we may share parts of your complaint (where legally required) with relevant users or authorities

  7. Contact

    For questions about this policy, please contact us at:

    admin@loverchat.me

  8. Thank You

    Your reports help us maintain a safe, respectful, and legally compliant platform. We appreciate your cooperation in keeping our community safe.